Refund Policy

At Make My Booking, we strive to provide the best taxi and cab services. Our refund policy outlines the conditions under which refunds can be requested and processed.

• Cancellation by Customer: Refunds for cancellations depend on the timing of the cancellation relative to the scheduled booking:

  • Cancellation 24 hours before pickup: Full refund.
  • Cancellation within 24 hours of pickup: 50% refund.
  • No-show: No refund.

• Changes in Booking: Any changes in date, time, or vehicle type must be communicated at least 24 hours in advance. Refunds or adjustments may apply depending on availability.

• Service Issues: If a vehicle does not arrive on time or service is not provided as agreed, customers must notify us immediately. Refunds will be considered on a case-by-case basis.

• Force Majeure: Refunds will not be provided for cancellations due to natural disasters, extreme weather, political unrest, roadblocks, or other situations beyond our control.

• Payment Method: Refunds will be processed through the original payment method used for booking unless otherwise agreed.

• Partial Refunds: If only part of the booked service is used, the unused portion may be eligible for a partial refund, depending on terms and conditions.

• Refund Requests: All refund requests must be submitted in writing via email at booking@makemybooking.net with your booking details.

• Processing Time: Refunds will be processed within 7–10 business days from the approval of the request.

• Right to Deny Refund: Make My Booking reserves the right to deny refunds if the terms and conditions of service are violated by the customer.

For any questions or assistance regarding refunds, please contact our support team at booking@makemybooking.net.